Product
Oviq is an AI-native operations layer that sits above your TMS — detecting every shipment exception, running resolution playbooks, and escalating only when human judgment is genuinely required.
Workflow
Four steps. Most handled automatically.
01
Detect
Oviq continuously evaluates every shipment against expected pickup, delivery, and status milestones.
02
Case opened
Every exception becomes a structured Case with priority, timeline, assigned playbook, and full audit trail.
03
AI resolves
Oviq drafts and sends carrier and customer communications, requests ETAs, and logs every action with a confidence score.
04
Escalate only when needed
When AI confidence falls below threshold, carriers go dark, or financial exposure crosses a limit — Oviq escalates with full context.
Exception types
V1 covers the exceptions that generate 90% of manual ops work.
Resolution playbooks
Each exception type has a configurable step-by-step playbook.
Integrations
Start with CSV import today, direct integration in V2.